The AIM Platform – Privacy Policy

Privacy Policy for AIM Housing Ltd

We are AIM Housing Ltd, company number 13273095.

Our registered address is 1 Northgate Place, Warwick CV34 4SW.

If you have any enquiries regarding this privacy policy or wish to exercise your legal rights, please contact us at info@aimhousing.co.uk.


Privacy Statement for AIM Housing Ltd

At AIM Housing Ltd, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy governs your access to and use of any AIM Housing Ltd websites, platforms, and services, whether as a guest or registered user. It explains how we collect, use, and protect your information when you engage with us online, through electronic communication, or via other interactions.

By accessing our website, platform, or services, you accept and agree to be bound by this Privacy Policy. If you do not agree, please discontinue your use of our services.


Children Under the Age of 13

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal data from children under 13. If we discover that we have inadvertently collected such information, it will be promptly deleted. If you believe we have collected data from a child under 13, please contact us at info@aimhousing.co.uk.


Information We Collect

1. Information You Provide to Us
We collect personal data when you interact with us, including when you:

  • Complete forms on our website or platform.
  • Communicate with us via email or phone.
  • Submit enquiries, complaints, or feedback.
  • Engage with surveys, promotions, or events.

This may include:

  • Your name, address, email, phone number, and company details.
  • Billing and payment information.
  • Property-related data or other information relevant to our services.

2. Information Collected Automatically
As you interact with our website or platform, we may automatically collect technical information about your equipment, browsing actions, and usage patterns, such as:

  • IP address, browser type, and operating system.
  • Dates and times of access.
  • Pages viewed, time spent on the site, and referring/exit pages.

We use tools like Google Analytics to improve the performance and usability of our services.

3. Cookies and Tracking Technology
Our website may use cookies, server logs, and similar technologies to collect and store information. Cookies help us improve your browsing experience and deliver tailored content.

4. Third-Party Cookies
Some content or applications, such as advertisements, may be served by third parties. These may include cookies or similar tracking technologies. We do not control these technologies. For questions, please contact the third-party provider directly.


How We Use Your Information

We process your data for the following purposes:

  • To deliver services, including responding to enquiries and fulfilling contracts.
  • To improve our website, services, and user experience.
  • To communicate with you about updates, offers, and changes to our services (with your consent).
  • To comply with legal obligations and protect our rights.
  • For marketing purposes, where permitted by law or with your explicit consent.

We may anonymise data to generate statistical insights or improve service delivery.


Email Communication

If you contact us via email or sign up for services, we may retain your email and communication history. You can unsubscribe from marketing emails at any time using the link provided in the email or by contacting us at info@aimhousing.co.uk.

We are committed to keeping your email address confidential and will not sell or rent your email details.


Disclosure of Information

We do not sell, rent, or trade your personal data. However, we may disclose your data to:

  • Trusted third-party service providers to deliver our services.
  • Legal authorities or regulators, when required by law.
  • Successors in the event of a business merger, restructuring, or sale.

Any data sharing is conducted under strict confidentiality agreements to protect your privacy.


Data Retention

We retain your personal data only as long as necessary to fulfil our contractual or legal obligations. Typically, this is 6 years from our last interaction, unless a longer retention period is required by law.


How We Protect Your Information

We implement robust security measures, including encryption and secure servers, to protect your data from unauthorised access or disclosure. However, no online transmission or storage is entirely secure, so we cannot guarantee absolute security.


Your Rights Under Data Protection Laws

Under the UK GDPR and related laws, you have the right to:

  • Access the personal data we hold about you.
  • Request corrections to inaccurate or incomplete information.
  • Request the deletion of your data.
  • Restrict or object to the processing of your data.
  • Transfer your data to another service provider.
  • Withdraw your consent where applicable.

To exercise any of these rights, contact us at info@aimhousing.co.uk.


Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website. Please review this policy periodically for updates.


Contact Us

If you have any questions about this policy, please contact us at:

AIM Housing Ltd
Registered Address: 1 Northgate Place, Warwick CV34 4SW
Email: info@aimhousing.co.uk

This policy was last updated on 20/01/2025.